RETURNS + EXCHANGES


At Vibe With Me Aroma, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and melts cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 14 days of delivery.

If your product arrives damaged, you may contact us for store credit or replacement for a similar item of equal value, less shipping cost. We do not accept returns or offer refunds at this time.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.

TO INITIATE A RETURN

  • Within 14 days of your order, please send an email to vibewithmearoma@gmail.com with a return request, letting us know the reason for your return.

    • Date product received

    • Condition of the product received

    • Replacement or exchange reason

    • Replacement fragrance (must be equal to the value of the originally purchased item),

    • Three photos of the product and the date photo(s) were taken (for damaged items)

    • Specify if replacement or store credit is desired.

  • Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
  • Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition.
  • The buyer is responsible for shipping costs on all returns, please save tracking information.
  • We do not accept exchanges at this time.
  • Any claims made after 14 days of receipt of products will not be honored.